Solutions / Advanced IP

We offer a vast array of services and solutions to enhance your IP networks. These solutions are best of breed utilizing the newest technologies available in the industry, and implemented by a team with far reaching experience in Advanced IP Services in the across multiple industries, both domestically and globally.

Voice Over IP/ IP Telephony Solutions

EXCIS is skilled at performing IP telephony network design and implementations. Many customers are looking to replace or enhance a site's LAN and PBX systems as a technology upgrade. Others may be establishing new offices. Regardless of the business or technology drivers, EXCIS can provide detailed engineering, configuration, and installation services for IP telephony. These services can help realize the benefits of converged networks through flexible and scalable platforms. Our suite of services typically includes:

1. Design Validation

   • Review and validate high-level IP PBX designs supplied by the client

2. Program Management

   • Project Management
   • Network Engineering Coordination
   • Procurement Management
   • Project and Task Schedules
   • Project Reporting

3. Telephony Engineering

   • Develop redundant and high availability IP PBX telephony architecture
   • Develop and design LAN infrastructure to support IP telephony architecture
   • Develop new, or modify existing, IP addressing, VNAL, and DHCP plans for IP telephony support
   • Develop dial and routing plan architectures
   • Develop Enhanced 911 (E911) deployment architecture
   • Develop IP telephony systems hardening and security plan
   • Develop installation testing plan and procedures
   • Develop success criteria and acceptance test plan for IP telephony
   • Identify project-affecting environmental issues, if any

4. Equipment Engineering

   • Develop and validate equipment procurement list
   • Modify existing equipment configurations to support the IP telephony architecture
   • Configure the IP telephony hardware and software systems

5. Circuit Provisioning Coordination

   • Provide coordination support with trunk circuit installation
   • Identify client issues and manage escalation

6. Site Survey

   • Gather site requirements for the IP telephony components
   • Identify existing equipment compatibility and facilities concerns (equipment space, etc.)

7. Equipment Staging

   • Inventory equipment, record serial numbers, and reconcile new equipment orders
   • Stage and test equipment
   • Burn-in and configure equipment

8. Demarcation Extensions

   • If needed, perform carrier circuit demarcation extension wiring (as necessary) at an additional T&M charge

9. Cable Plant Wiring

   • Ensure inside premises wiring meet the specifications of Category-5e or 6
   • Optional: Perform inside premises cable plant wiring (Ethernet) at an additional T&M charge

10. Installation

    • Provide on-site service for the installation of the equipment
    • Provide a list of the deployed equipment including a description of the equipment, the serial numbers, and the installation dates
    • Connect cables to the IP telephony equipment
    • Verify functionality
    • Verify that equipment is configured and connectivity to the network is completed

11. Test and Turn-up Services

    • Verify that equipment is properly installed
    • Connect to the carrier voice network

12. Cut-over

    • Confirm connectivity between the IP telephony equipment and the carrier voice network
    • Support cutover to the upgraded network
    • Hand-off site to management and support teams

13. Training

    • Train a limited number of designated customer network administrators using the as-built design documentation and the IP telephony infrastructure during the deployment phase

14. VoIP Systems Management Console (optional)

    • Design and install a network management console system for customer IT staff to use in managing the IP telephony network devices

15. VoIP Staff Augmentation (optional)

    • Provide IP telephony staff augmentation services while customer personnel becomes acclimated with the IP telephony technology

The type of hardware determines the actual scope of an engagement, design and feature needs, the number of users, the physical layout of the building(s), and other factors. EXCIS works with clients to determine the exact extent of the solution needed.

Computer Telephony Integration (CTI) is a business enabler designed to enhance your contact center environment by integrating business processes with customer databases, optimizing call routing functionality, and tying the entire solution to and final business application, which enhances the efficiency of the contact center while minimizing routing and network costs, and improving the overall customer experience. We are vendor agnostic offer pre-routing and post-routing flexibility that can be customized to meet our clients business needs. Most important we have the ability to provide turnkey solution (network, application, process)

Messaging Services

Messaging options today are finally consolidating, the days of numerous messaging platforms are consolidating into only a few "standard" packages, and we can consolidate, optimize, convert, upgrade, or overhaul your messaging platform utilizing our engineers to develop a roadmap to take you from your current state to your optimized future state of business effectiveness. We provide solutions that include ROI modeling, provide unified messaging with hybrid voicemail solutions.