NOC & HELP
NOC & HELP
THE EXCIS SERVICE DESK
Dual UK & Madagascar Based
Our ServicesThe Excis multilingual Global Service Desk provides outsourcing services to enterprise and medium sized businesses worldwide. In addition to our world-class ITIL based helpdesk services we can also offer onsite support in every city worldwide! Just in case the problem cannot be resolved from remote.
Service deskOutsourcing that’s one of the core offerings here at Excis.Your outsourced desk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying service desk experience. Due to the geographical location of our services desks we can give you the lowest price combined with the best service possible. Our typical customer satisfaction is 4.8 /5 we strive to achieve 5/5 for every single intervention. This is the Excis difference!
Plans & PricingWe'll show you how you can save money each year through our outsourcing solutions while providing world class services. We apply the right to left principle enhance self-help, improve remote support services and much more …
The Excis Service desk With Guaranteed Service Levels
If you are an IT leader looking for guaranteed service levels for your servicedesk, technical support , Dispatch team, outsourcing service can give you that and more. Guaranteed 98% SLA ! Happy to sign up to penalties !
Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your customers or employees, and ultimately help you secure and continuously improve the reputation of providing quality service to those you service every day.
Let Us Earn Your Trust
When you partner with Excis, you gain a partner recognized by the industry as a leader in IT services remote and onsite. Our state of the art technology and industry ITIL based best pratices will lead to distinct improvement in customer satisfaction levels. Give us a call today and let us help you identify your needs to build a Service desk solution that will please both your employees and customers and allow you to gain a competitive advantage in the marketplace because of the excellent pricing available here at Excis.
THE EXCIS NOC CENTRE
Server and Website Monitoring
Application & SQL Monitoring
Reliable technology. Skilled Excis experts.
Located in Camberley, United Kingdom and Antananarivo, MadagascarExcis’s network operations center monitors thousands of network elements 24x7. Our high-level NOC management expertise and custom-built systems ensure uninterrupted service for our clients and their customers. In addition to the NOC services Excis can deliver an onsite SLA as well if this is required.
Network and data center infrastructure management for large enterprises, service providers, and SMEs
Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates
Plug-ins for network change and configuration management, IP address management as well as network, application, database, virtualization, and NetFlow-based bandwidth monitoring
Easy-to-use interface gets you up and running quickly
Traffic and security analytics and bandwidth monitoring Excis provides real-time visibility into network bandwidth performance
collects and analyzes data about who is using network bandwidth and what it is being used for
Enables early detection and faster troubleshooting of network slowdowns, QoS and SLA issues, security anomalies, and more
Excis Supports Cisco technologies and is Cisco-compatible (NetFlow, IP SLA, WAAS, and Medianet)
Web-based, multi-vendor network change, configuration, and compliance management (NCCM) solution
NCCM services provided for switches, routers, firewalls, and other network devices
Integrated solution for automating and controlling the entire life cycle of device configuration management
Single, centralized GUI for managing configurations, controlling changes, ensuring compliance, and automating tasks
Automated, Layer 2 network discovery and mapping
Excis admins visualize your complete network infrastructure with a live network map
Excis discovers, maps, and reports servers, desktops, virtual machines, firewalls, and other network devices
Excis the map live and up-to-date with periodic network rediscovery options
Excis exports network maps to PDF for convenient sharing with you or peers.
Excis discovers, scans, and manages IP addresses in an enterprise network
Excis maps each switch port to its connected device, down to its physical location
Identify and block rogue systems and devices before they penetrate the network
Back up the startup and runtime configuration files of Cisco routers and switches
Monitor and analyze the real-time network bandwidth usage of any SNMP device
Discover all the Cisco Unified Computing Systems (UCSes) and their components in the data center and monitor them 24x7
Leverage Cisco UCS XML API to monitor the UCS and issue notifications via email and SMS in case of any fault
We generates a 2D map of the UCS architecture to help visualize the parent-child relationship of all the devices in the system
Provide a 3D UCS builder that helps admins create exact replicas of your UCS infrastructures in 3D
Excis can build an exact, 3D replica of a data center - complete with racks, floors, and devices
Manage facilities and discover how much free space is available for expansion
Migrate data from Device42 and RackTables
Monitor data center devices in real time
Displays public status pages for your APIs about your service
Monitor applications and web service performance from locations close to your customers
Complementary to our Applications Manager, which monitors end-user experience from within the data center